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Inquiries about usage

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For inquiries about franchise, public relationsCompany inquiries pagePlease contact us.
Details of the inquiries that are being received frequentlyFrequently Asked QuestionsIt is summarized in. Please check before making inquiries.

  • About reservation / cancellation · facilities
  • About members · others

Content of inquiry

Inquiry item

Target facility

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Content of inquiry

For reservation confirmation / cancellation inquiries, if you can specify the reservation date and reservation number, your response will be smooth.

Customer Information

name

Phonetic

phone number

※ half-width number

mail address

※ Half size alphanumeric characters

We will accept inquiries by e-mail or telephone.
In addition, although we will correspond to inquiries by e-mail in order, we may have time to respond to your inquiries.
If you are in a hurryEach facilityPlease contact us by telephone.

About the handling of personal information

Personal Information Protection Policy Each hotel (hereinafter referred to as "the Group") Co., Ltd. recognizes the importance of customer's personal information and treats it carefully, makes better products and services available We will promote the following initiatives to protect your personal information with responsibility. Basic Policy 1. Compliance The Group will comply with the Personal Information Protection Act and other relevant laws and regulations. 2. We shall establish a system to maintain the internal structure etc. and establish a system to comply with the protection of personal information. 3. Method of Acquisition When the Group acquires personal information from customers, we will gather the purpose of use and accept it, to the extent necessary for accomplishing that purpose.

Content of inquiry

Inquiry item

Target facility

Please select

Content of inquiry

For reservation confirmation / cancellation inquiries, if you can specify the reservation date and reservation number, your response will be smooth.

Customer Information

name

Phonetic

phone number

※ half-width number

mail address

※ Half size alphanumeric characters

We will accept inquiries by e-mail or telephone.
In addition, although we will correspond to inquiries by e-mail in order, we may have time to respond to your inquiries.
If you are in a hurryEach facilityPlease contact us by telephone.

About the handling of personal information

Personal Information Protection Policy Each hotel (hereinafter referred to as "the Group") Co., Ltd. recognizes the importance of customer's personal information and treats it carefully, makes better products and services available We will promote the following initiatives to protect your personal information with responsibility. Basic Policy 1. Compliance The Group will comply with the Personal Information Protection Act and other relevant laws and regulations. 2. We shall establish a system to maintain the internal structure etc. and establish a system to comply with the protection of personal information. 3. Method of Acquisition When the Group acquires personal information from customers, we will gather the purpose of use and accept it, to the extent necessary for accomplishing that purpose.